There are a handful of little things that make a restaurant great. You may be surprised that they don’t all have to do with the food that you serve or even the price that you charge for it. Paying attention to these details can make the difference between a person come into your establishment once and coming in again as a regular customer.
Everyone likes to feel comfortable when they come to a restaurant. Make sure that the chairs and booths you have are very comfortable to sit in. If you discover tears or stains you should do your best to take care of replacing them as soon as possible. It is also important that your seats are the right height for the tables.
Some people are larger than others so a booth may not be the most comfortable location. I can remember going to a restaurant eight months pregnant and given a small booth to squeeze into instead of a table. Since there were several tables open I asked for one but it would have been nice if the choice had been offered.
While you have probably trained your staff to keep things clean, make sure they wipe down all the seats and the tables thoroughly. Sometimes sticky substances remain that can’t be seen as they blend in to the color of the table. The next customer isn’t going to appreciate setting their hands on the table and finding the mess though.
One of the biggest mistakes in a restaurant is the quality of the staff. You can teach them how to prioritize their time and serve meals, but you really can’t teach people basic communication skills. You need to look for individuals that are outgoing and willing to interact with people. Some people will never return to a given restaurant based on the way they were treated by an employee.
It is very frustrating when your needs aren’t met at a restaurant. Constantly having to get the attention of the waitress for ketchup, napkins, a drink refill, or other things can quickly become frustrating. Staff needs to be detail oriented so they can anticipate such needs to help the customers enjoy their meal. This type of assistance means a great deal to your customers.
Don’t forget to take some time to focus on the quality of the bathrooms you offer. Guests will expect them to be stocked with the items they need including soap, toilet paper, and paper towels. Try to get an employee to check them over on an hourly basis. This way you can take care of any issues that may be found in there.
In order for people to really enjoy their experience in a restaurant, they need to be comfortable. They want to have delicious foods offered to them but that is just the tip of the iceberg for the experience. The more you take care of the little things relating to your restaurant, the more successful your business will be.